Effective communication is the foundation of successful client-attorney relationships. This blog post explores the role of communication in legal representation and why occasional negative reviews may arise due to misunderstandings or communication challenges.
Prioritizing Clear Communication:
At The McShane Firm, we prioritize transparent and clear communication with our clients. However, the complexities of legal matters may lead to misunderstandings. It’s crucial for potential clients to recognize the importance of ongoing communication and express any concerns promptly.
Why Negative Reviews Occur:
Negative reviews may arise from perceived communication challenges. Clients who feel misunderstood or experience gaps in communication may express dissatisfaction. Our commitment is to address these concerns proactively and enhance our communication processes.
By understanding the significance of clear communication in legal proceedings, clients can navigate potential challenges more effectively. The McShane Firm remains dedicated to transparency, actively addressing concerns, and continuously improving communication to ensure client satisfaction.
Our Clients are entitled to a Bill of Rights which states:
- Our clients have the right to expect, we will be proactive in communication. You will hear it from us first. We will return all phone calls, texts and emails promptly.
- Our clients have the right to expect plain speaking, straight shooting. No B. S.
- Our clients have the right to expect us to do it right the first time, every time.
- Our clients have the right to expect us to be on time and professionally prepared for all court appearances, and all meetings.
- Our clients have the right to expect that they will be fully informed at all times.
This is our promise to you. Call today to get us on your side: (717) 657-3900.
