Legal matters often evoke strong emotions, and understanding the impact of emotions on client expectations is crucial. This blog post explores the role of emotional responses in legal reviews and why occasional negativity may not accurately reflect the quality of our work at The McShane Firm.
Acknowledging Emotional Responses:
Legal issues can be emotionally charged, leading to heightened expectations and frustrations. Negative reviews may stem from clients who, in the heat of the moment, express dissatisfaction. It’s important to acknowledge the emotional aspect of legal matters.
Why Negative Reviews Don’t Define Us:
While negative reviews may reflect emotional responses, it’s essential to separate these reactions from the overall quality of our legal representation. The McShane Firm’s commitment to excellence, transparent communication, and dedication to each case remains consistent.
Recognizing the emotional nature of legal matters allows clients to approach their cases with a balanced perspective. The McShane Firm values the diverse experiences of our clients and remains focused on providing expert legal representation, even in emotionally challenging situations.
Our Clients are entitled to a Bill of Rights which states:
- Our clients have the right to expect, we will be proactive in communication. You will hear it from us first. We will return all phone calls, texts and emails promptly.
- Our clients have the right to expect plain speaking, straight shooting. No B. S.
- Our clients have the right to expect us to do it right the first time, every time.
- Our clients have the right to expect us to be on time and professionally prepared for all court appearances, and all meetings.
- Our clients have the right to expect that they will be fully informed at all times.
This is our promise to you. Call today to get us on your side: (717) 657-3900.
